Shipping Policy

The shipping policy below is for reference only. Please contact us directly if you have any questions or concerns.

Only EU regions.

Shipping Policy

Shipping Fees & Time
We offer free shipping for the majority of the EU. Shipments to certain areas are temporarily unavailable. Please note that we do not cover remote area surcharges.

Shipping Orders
Orders will be shipped within 2-7 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Customers will be notified about the shipping status via email after the package been dispatched. And customers also can track the order through the button Order Status.

Tariff insurance
Customs duties in non-EU regions are borne by customers!
Minisforum does not bear the customs duties sent to customers!

Order Cancellation
Order cancellation is availbale before the product is shipped or produced. You will get a refund after a 2% platform handling fee.
Customers cannot cancel the order if the product is already shipped out unless customers cover all charges to send the parcel back.

Order Changing or Refunding
Within the period of warranty, we offer free changing and refunding.

Tips: If customers send back the package, Priority postage and Expedited postage, cash on delivery are not supported. If customers use these delivery options, the shipping fee shall be paid by themselves.

Delivery Address
A correct and complete delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status

Order(s) will be shipped by Minisforum. When you place an order on Minisforum.store website, you will receive a shipping information email automatically from Minisforum. Please check your email address. If you haven't found the email, please check your spam box and add Minisforum to your contact list.

EU Transport Policy
According to the new regulations of EU countries that all goods imported into the EU will be charged VAT by customs from July 1 2021 (Different countries have different value-added tax).
Please actively cooperate with the local customs for customs clearance otherwise the goods will be sent back or destroyed because of overdue, and incur high fees.
Please Note: Our company will not be responsible for this matter and will not bear the fees if you don’t actively handle customs clearance.

Tracking Websites

DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit http://www.dhl.com/en/express/tracking.html

Only United States.

We offer free shipping for the majority of the United States. Shipments to certain areas are temporarily unavailable. Please note that we do not cover remote area surcharges.

Orders will be shipped within 7 business days after the payment is successfully processed. We will update the tracking number and the shipping information via email after the package is dispatched. Customers can also check the shipping information in the Order Status section of their Minisforum accounts. (If there is a change in delivery time, it will be marked on the purchase page.)

1) Minisforum creates the shipping label at the beginning of the process in order to start processing your order through customs. We do this to save time in customs, and that's why you will see the shipping status sometimes appear to be stuck in "Shipping label has been created" or "Shipment information received" status for a short time.

Shipping status will update once the package has been processed through customs (about 4-6 business days on average). You will receive your parcel within 2–3 weeks after it has cleared customs (please allow an extra week for shipping during holiday seasons).

2) China Public Holiday 2025 Schedule:

· New Year: 2025.1.1

· Spring Festival (Chinese New Year): 2025.1.23 to 2.4

· Tomb Sweeping Festival (Ching Ming Festival): 2025.4.4 to 4.6

· Labor Day: 2025.5.1 to 5.5

· Dragon Boat Festival: 2025.5.31 to 6.2

· Mid-Autumn Festival and National Day: 2025.10.1 to 10.8

Minisforum staffs will be on vacation during this period, all emails/messages will be replied after the vacation!

If customers are concerned about customs duties, please purchase tariff insurance. We will cover customs duties if your package needs customs clearance. (If your order will be shipped from a US warehouse, no purchase is required.)

How it works:
1) Please purchase tariff insurance at checkout.
2) The package is shipped, and customers receive notification of customs duties from customs.
3) Please pay customs duties and keep the payment certificate.
4) Please send the payment certificate to us via email. We will verify it and refund the full amount of customs duties via the original payment method in 1 to 2 business days.

※ Please contact us first before canceling the order.

1) The customer who cancels the order for personal reasons before delivery will be charged a 2% refund processing fee.

2) Customers can't cancel the order if the products have been shipped, unless they bear the cost of all returned packages and 2% of the platform freight.

A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address can NOT be changed.

If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package.

※ A valid telephone number is necessary for the delivery address.

Order(s) will be shipped by Minisforum. Customers will receive an auto-send shipping information email from Minisforum after the order is placed. If customers cannot find the email, please check the spam folder, and add Minisforum to the contact list.